Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and bank holidays).

If we are experiencing a high volume of orders or delays, we will notify you by email.

UK Shipping

We currently ship within the United Kingdom.

Estimated delivery times:

Posting will be made on a friday afternoon or saturday morning

Standard shipping 2-5 business days.

Tracked shipping 1-3 business days.

Delivery times are estimates and may vary due to factors outside of our control, including postal delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Any applicable promotions or free shipping offers will be clearly displayed at checkout.

Order Tracking

If you select a tracked shipping option, you will receive a tracking number once your order has been dispatched.

Please allow up to 24 hours for tracking information to update.

Incorrect Addresses

Please ensure your shipping address is correct at checkout.

We are not responsible for orders sent to incorrect or incomplete addresses provided by the customer.

If any order is returned to us, we may need to charge additional postage to resend it.

Lost or Delayed Orders

  If your order has not arrived within the estimated delivery timeframe, please contact us by email.

We will work with the courier to investigate and do our best to resolve the issue promptly.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and item.

Contact Us

If you have any questions about shipping, please contact us at melissa.hansford@rocketmail.com